How we hold ourselves to account.

Future Partners sets clear standards and regularly reviews its performance to provide high quality services. It provides clear information about its services, which will be easily accessible to everyone who needs them. All enquiries and complaints will be dealt with in a prompt and courteous manner. Users of Future Partners services are consulted and their views used to improve our services. These standards are:

1. Responding to correspondence Future Partners will answer all correspondence - including letters and emails - in a prompt and clear manner. Target: Answer all correspondence within five working days.

2. Appointments Future Partners staff and associates will see people punctually when an appointment has been made at its offices or agreed location. Targets: Meet people within 10 minutes of a scheduled appointment.

3. Answering telephone calls Future Partners will answer telephone calls in a fast and helpful manner. Target: Answer calls to designated telephone enquiry points and/or respond to messages within six working hours (9am to 5pm NZT).

4. Information Future Partners will provide clear and straightforward information about its services to help clients find the information needed. Target: A telephone number and email address for enquiries.

5. Complaints procedures Future Partners promptly deals with any complaints. Target: Resolve all complaints within 10 working days.

6. Access of services for all Future Partners will take all reasonable steps to make its services available to everyone, including those with special needs. Target: Consult regularly with users and potential users about the service Future Partners provides, and report on the results to Advisory Board; and implement agreed changes as a result of the consultation.

Future Partners recognises that people have private lives, but requires its Associates to seek to avoid situations where loyalty between Future Partners and other interests may become divided. Our Associates are required to disclose any conflict or potential conflict related to potential or existing external appointments or procurements.

Any Associate who speaks out on public issues does so as an individual, not on behalf of Future Partners.

This Anti-Money Laundering (AML) and Fraud Policy outlines Future Partners’ commitment to preventing the misuse of its operations for money laundering, financing of terrorism, fraud, or other illicit activities. Ensuring compliance with AML regulations and identifying and mitigating fraud risks is critical to safeguarding our business integrity, reputation, and clients.

Scope

This policy applies to all employees, contractors, stakeholders, and third parties involved in the activities of Future Partners. It encompasses all operations and jurisdictions where we conduct business.

Purpose

The purpose of this policy is to:

• Prohibit and actively prevent the use of Future Partners’ services for money laundering, fraud, or other financial crimes.
• Define responsibilities for identifying and mitigating risks related to money laundering and fraud.
• Establish procedures to ensure compliance with all relevant legal, regulatory, and market standards.
• Promote an operational culture focused on transparency, accountability, and ethical business conduct.

Definitions

• Money laundering: The process by which proceeds derived from criminal activities are disguised as originating from legitimate sources.
• Fraud: Deliberate deception with the intent to secure unfair or unlawful gain.
• Suspicious activity: Transactions or behaviour that does not match a customer’s established profile or reasonable expectations and may indicate illicit intentions.

Policy Principles

Compliance with legal and regulatory standards

Future Partners adheres to all applicable AML and fraud-prevention laws, including those set out by:

• FATF (Financial Action Task Force) recommendations.
• Any applicable legislation in all jurisdictions where we operate.

Risk-based approach

A risk-based approach will guide our efforts to identify, assess, and mitigate AML and fraud risks. The company will evaluate client, service, geographic, and operational risks regularly.

Due diligence measures

Future Partners ensures robust client due diligence measures are in place, which include:

• Client identification: Verifying the identity of clients and sub-contractors at the time of contracting (or similar).
• Enhanced due diligence: Applying additional scrutiny to high-risk clients and transactions.
• Ongoing monitoring: Continuously reviewing client behaviour and transaction patterns to identify anomalies.

Suspicious activity reporting (SAR)

Employees, Associates and sub-contractors are required to report any suspicious activity to the Director, who will assess and, if necessary, file a formal Suspicious Activity Report with the relevant authorities.

Record-keeping

All records related to client due diligence, transactions, and SARs will be securely maintained for at least five year, or as required by relevant regulations.

Fraud prevention practices

Fraud prevention measures include:

• Real-time transactional monitoring for unusual and fraudulent behaviour.
• Employee training to identify signs of fraud and report them appropriately.
• Implementation of technology-based solutions such as fraud detection systems.

Employee responsibilities

All employees (i.e. the Director) are responsible for:

• Completing mandatory training on AML and fraud prevention.
• Reporting any suspected or actual violations of this policy.
• Ensuring compliance with internal controls and established procedures.

Third-Party Relationships

Third parties acting on behalf of Future Partners are expected to adhere to this policy and applicable regulations. Contracts with such parties will include specific AML and fraud-prevention clauses.

Monitoring and review

• Future Partners will continuously monitor its AML and fraud-prevention framework to ensure effectiveness.
• This policy will be reviewed annually, or more frequently if required, to adapt to evolving regulatory requirements and industry best practices.

Reporting and accountability

• The Director is accountable for the oversight of this policy and ensures its implementation across the organisation.
• Breaches of this policy will result in disciplinary actions, which may include termination of employment or contractual agreements.

Training

All employees will receive regular training on AML regulations, fraud detection, and reporting processes to remain informed of best practices and regulatory developments.

Zero tolerance

Future Partners enforces a zero-tolerance approach to money laundering and fraud. Any individual found to be engaging in such activities will face appropriate legal action and internal disciplinary measures.

Contact for queries

For queries about this policy or to report suspicious activity, please email Kirsty Burnett, Director, at: [email protected]

Final Statement

By following this policy, Future Partners commits to upholding the highest ethical standards, ensuring our operations are not compromised by illegal activities, and fostering trust among clients and stakeholders.

Future Partners acknowledges the above-mentioned Act and seeks to responsibly comply. Future Partners’ Associates are not employees of the company but Future Partners ensures quality assurance for all work undertaken in its name. Future Partners also ensures the health and safety of Associates and other sub-contractors when they are working under its name.

Future Partners Associates and other sub-contractors work in both New Zealand and overseas, in a range of international development roles and settings. While working in New Zealand, they are either at the workplace of their client, or similar, or work from a home base. While working overseas, they work in the workplace of the client or development partner, and often engage in field trips to project sites (which may be in remote locations).

Future Partners has taken steps to familiarise itself with the New Zealand Health and Safety at Work Act 2015 to ensure it is clear about its obligations and compliance of same. The Director will demonstrate leadership with regard to health and workplace safety. In particular, Future Partners takes responsibility to ensure that all its Associates and other sub-contractors are aware of health and safety issues and risks, and comply as follows:

• Have travel, health and medical evacuation insurance;
• Register on Travel safe;
• Have safety plans, with contact information, lodged at their place of regular employment or location;
• Keep their immunizations current and undertake regular health check-ups;
• Listen and take advice found on MFAT and other development partner websites, other briefings and information – this includes soliciting up-to-date briefings as required;
• Carry and use mosquito nets, sprays and avoid areas known for high rates of communicable diseases, wherever practical;
• Promptly report on any health and safety-related incident or injury that happened and action is taken (this includes events that they witnessed as well as those they were directly involved in);
• Advise the Director of Future Partners of new or emerging safety issues and how best to mitigate them;
• Take personal responsibility for own health, safety and security and discuss health and safety issues if working as part of a team; and
• Do not feel under an obligation to take undue risks in order to undertake a work assignment or task. The Director of Future Partners is readily available online to discuss issues.

Future Partners provides a briefing to all Associates and other sub-contractors covering topics such as:

• The passage of the Act and expectation of full and timely compliance;
• The need to comply with local laws and customs when working overseas;
• The need to comply with New Zealand health and safety-related laws, even while working overseas, includes traffic rules, the wearing of life-jackets (boats), car seatbelts and bike helmets;
• The importance of looking after one’s own health through nutrition, safe drinking water and exercise especially when traveling;
• The need to keep travel documents and cash/credit cards safe, and a means of identification such as a business card on self at all times;
• The need to carry a phone (or another communication device) wherever possible, and share the number;
• The need to leave an intentions plan with a client or a colleague when traveling to another location, e.g. to an outer island, and to report in once returned;
• The need to ensure ergonomic and comfortable safe working conditions, wherever possible, including adequate lighting and safe electrical connections for working;
• The importance of avoiding known “trouble spots” wherever possible, so following the local media and querying local staff is important;
• The importance of promptly reporting incidents to Future Partners Director, MFAT/DFAT, the client as appropriate; and
• The importance of using “common sense” and not taking any risks that would be unlikely to be taken if working in New Zealand.

Future Partners does not allocate any funding to the implementation of this Plan as it is incumbent on individuals to take the necessary measures The sub-contract agreement with Associates and other sub-contractors clearly states that it is the responsibility of the individual to take all health and safety precautions and to have a Health and Safety Plan. However, Future Partners has tools and templates for developing H&S plans and will provide advice and support.

The Director of Future Partners will continue to take all issues pertaining to health and safety seriously and are available to provide advice and support on the practical course of action that may need to be taken as requested. The Director will review the Plan on an annual basis to determine if new issues should be considered and addressed. This process will include discussions with associates to get their input.

Future Partners provides professional indemnity and public and statutory liability insurance for Associates and other sub-contractors working under its name and keeps a record of all health and safety-related events that are reported to it, and actions that have been taken. Future Partners is able to prepare Safety Plans specific to individual projects upon request.

Future Partners respects and promotes equal opportunities including when working and engaging with Associates, both within or outside of New Zealand.

Future Partners is committed to developing a rich culture and diverse talent pool of Associates; as well as a healthy working environment in which all Associates are treated fairly and are respected and have the opportunity to contribute to the success of Future Partners, while also having the opportunity to achieve their own full potential as individuals.

Diversity at Future Partners refers to all the characteristics that make individuals different from each other, it includes characteristics or factors such as religion, race, ethnic origin, language, gender, sexual orientation, disability, age or any other potential factor of difference.

Future Partners understands that the wide range of experiences and perspective resulting from such diversity promotes innovation and success. Diversity management makes us creative, productive, responsive, competitive, and creates value for our clients.

Therefore Future Partners seeks to eliminate discrimination in the workplace setting; eliminate harassment of any kind (sexual, bullying, etc.) when engaging with clients and communities; and create equal opportunities and promote positive relationships among people.

Future Partners is dedicated to the ongoing learning and development of Associates to allow them to meet their full potential. Our international development work centre on achieving corporate objectives which are carefully aligned to client needs.

Future Partners will support Associates to further develop and enhance appropriate skills, knowledge, experience and behaviours required for their own professional development and growth, and also to enable Future Partners to hold a position as an innovative well-respected service provider, working in the international development sector. Future Partners will create blended learning opportunities for Associates which include training, coaching and mentoring in:

• Procurement and grant funding
• Health and Safety compliance
• Team working
• Client Service
• Project Management
• Communication and facilitation
• Business process systems

Future Partners believes that investing in our team of Associates increases their confidence and enables individuals to be more professional and productive. This enhances our reputation with clients.

Future Partners is concerned about the impacts of climate change and is committed to making efforts to reduce the impact of our operations on the natural and urban environment.

Despite having a small environmental footprint, Future Partners is commitment to being a good corporate citizen. Examples of this commitment include: using low energy computing equipment, heating and lighting; working from home o reduce road and fuel usage; using paper and printed products that can be recycled and keeping printing and photocopying to a minimum; using alternative transportation such as implementing electric vehicle systems and ride sharing schemes and active recycling and minimising of all waste. Future Partners will:

• Comply with relevant environmental legislation and regulations
• Actively encourage suppliers to conform with policies and practices which minimise adverse impacts on the environment in line with the requirements of clients
• Adopt good practices and address emerging issues

Future Partners is committed to protecting the privacy of all visitors to its website.

Please read the following privacy policy to understand how we use and protect the information provided to us. We may change our privacy policy at any time without giving you notice, so please check it each time you visit this website. Whenever you give us personal data, you are consenting to its collection and use in accordance with this privacy policy, including our use of cookies as explained below.

What personal data do we collect?

When you visit this website you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. We may also automatically collect data about visitors to our website by using cookies.

Cookies

A cookie is a small piece of data or message that is sent from a web server to your browser and is stored on the hard drive of your computer. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you.

You can reset your browser so as not to accept cookies and to alert you when a cookie is sent, although, in that case, you may not be able to use certain features on our site.

Where do we store your personal data?

The information you provide to us will be held on our computers in the New Zealand and may be accessed by or given to our staff working within New Zealand.

When you give us personal data, it may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world. Bear in mind that some countries do not always have strong data protection laws. However, whenever and wherever we collect, process or use personal data we will always take steps to that it is treated securely and in accordance with this policy.

How do we use your Personal Data?

Your information will enable us to provide you with access to relevant parts of our website and to supply the information that you have requested and deal with your enquiry. We may also use and analyse the information we collect so that we can administer, support, improve and develop our services.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services.

Further, where you have consented, Future Partners may also use your information to let you know about other advice, guidance, products and services which we offer which may be of interest to you and we may contact you by post or telephone as well as by e-mail.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your personal data) if we intend to disclose your information to any third party for those purposes. You can exercise your right to prevent such processing at any time by contacting us.

To whom might we disclose your personal data?

We may disclose your personal data to third parties who process information and provide services on our behalf including responding to and following up your enquiries. Some of those third parties may be located outside New Zealand, but will only act for us for the purposes set out in this policy or for other purposes approved by you.

We may also pass aggregate information on the usage of our site to third parties, but this will not include information that can be used to identify you.

Unless we are required or allowed to do so by law, we will not otherwise share, sell or distribute any of your personal information without your consent.

Security

Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we employ appropriate security measures to try to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Accessing and updating

Individuals have certain rights of access to their personal data including the rights to see the information held about them and to ask that necessary changes are made to ensure that it is accurate and kept up to date.

If you wish to do this, please contact us at [email protected].

We are entitled by law to charge a small fee to meet our costs in providing you with details of the information we hold about you.

Links to Third Party Sites

Any third party websites that you link to via this website are not covered by our privacy policy and we are not responsible for the privacy practices of other sites. We urge you to always be aware when you leave this website, to read the privacy policy of other websites and to use caution when entering personal information online.

Inclusion of a link to another web site does not constitute a recommendation or endorsement of that organisation, site or its content by Future Partners Ltd.

Communication of Changes and Corrections

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, notified through e-mail notification.

All comments, queries and requests relating to our use of your personal information are welcomed.

This website is operated by Future Partners Limited, a company registered in New Zealand, company number 8332880, and use of this website is subject to the following Website Terms of Use.

1. Intellectual Property Rights

1.1 The material and information (including without limitation photographs and graphics) on this website ("the Site") is protected by copyright, database rights and other intellectual property rights.

1.2 Future Partners authorises you to read, print and download the material and information on the Site for your own private use or for your own use in the ordinary course of your business. But you may not make any profit from the use of the material or information, and you may not republish, disseminate, or modify the material and information on the Site in any way or reproduce or transmit any of it, or exploit it for any commercial purposes, make any derivative work, or copy it for any other purpose without first obtaining the written permission of Future Partners, or that of the rights owner.

2. Privacy

2.1 Future Partners wants to protect the privacy of visitors to the Site and that of our customers and other individuals. Please read our Privacy Policy for an explanation of how we will use your personal data.

2.2 Whenever you give us personal data, you are consenting to its collection and use in accordance with our Privacy Policy.

3. Links to Other Websites

3.1 Any links to third party websites on the Site are provided solely as a convenience to you. If you use these links, you will leave the Site. Future Partners has not reviewed all of these third-party sites and does not control and is not responsible for any of these websites or their content or availability.

3.2 Future Partners does not endorse or make any warranties or representations about the other sites, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to the Site, you do this entirely at your own risk.

4. Accuracy of Information and Disclaimer

4.1 Future Partners tries to ensure that any information and content on the Site that has not been supplied by a third party is accurate, but we make no representation and give no warranty that any information or content is accurate, up to date and complete. Future Partners accepts no liability for any loss or damage caused by inaccurate, out of date or incomplete information or content.

4.2 The material and information on the Site is provided "as is" without any conditions or warranties and to the extent permitted by law Future Partners excludes all other terms of any kind whether implied by statute, common law, custom trade usage including without limitation warranties of satisfactory quality, fitness for purpose, and the use of reasonable care and skill.

4.3 Future Partners may make changes to the material and information on the Site, or to any products or prices described in it, at any time without notice.

5. Liability

5.1 Subject to Condition 5.2, Future Partners will not be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of the Site whether arising from negligence, or breach of contract, or in any other way including without limitation:

5.1.1 loss of profits, loss of business, loss of savings; loss of goodwill, lost or wasted management time or the lost time of employees, loss of use, loss of opportunity, loss or spoiling of data, loss of contracts (in each case whether direct or indirect); and

5.1.2 any indirect loss, even if Future Partners had been advised of, or knew of, the likelihood of that loss or type of loss arising.

5.2 Nothing in these Terms excludes the liability of Future Partners for any liability that cannot be excluded or limited by law.

5.3 Future Partners makes no representation and gives no warranty that any of the information and material on this Site is appropriate or available for use outside the New Zealand. If you choose to access this Site from outside New Zealand, you do so on your own initiative and you must satisfy yourself that you are lawfully able to use any material or information on it. Future Partners accepts no liability, to the extent allowed by law, for any costs, losses or damages resulting from or related to access or attempted access of any information or material by anyone outside of New Zealand.

6. General

6.1 No delay, neglect or forbearance on Future Partners' part in enforcing any of these Terms will be, or be deemed to be, a waiver. Nor will it prejudice any of Future Partners' rights.

6.2 If any of these Terms is (for any reason) held to be unenforceable, illegal or in some other way invalid, the unenforceable, illegal or invalid provision will not affect the remainder of these Terms; and they will continue in full force and effect.

6.3 This Site is administered by Future Partners from its offices in Wellington, New Zealand and the place of performance is New Zealand. These Terms are governed by New Zealand law and you agree to submit to the exclusive jurisdiction of the courts of New Zealand.

6.4 Future Partners may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you.

If you wish to raise any query in relation to the Terms or your use of the Site, please contact Future Partners at the address on this page.

Future Partners is committed to working honestly, ethically and with integrity. We would rather know about a genuine problem than have it go unspoken, and we encourage anyone who works for or with us to raise a concern about serious wrongdoing. This policy explains how to do that, and how we protect the people who do. It reflects the Protected Disclosures (Protection of Whistleblowers) Act 2022, which gives legal protection to people in New Zealand who report serious wrongdoing at work.

Who this policy protects

This policy applies to anyone connected with our work — our Associates, contractors and sub-contractors, and anyone else engaged by Future Partners, in New Zealand and across Asia and the Pacific. It also covers people and organisations we work alongside who raise a genuine concern about Future Partners.

You are protected whether or not your concern turns out to be correct, as long as you raise it in good faith and honestly believe it to be true. You do not need to have proof, and you are not expected to investigate the matter yourself.

What you can report

You can raise any concern about serious wrongdoing connected to Future Partners, including:

• unlawful, corrupt or fraudulent activity, or the misuse of funds, resources or authority;
• conduct that puts the health or safety of any person at serious risk;
• behaviour that could cause serious harm to the people and communities we work with, or to Future Partners’ reputation and integrity;
• a serious breach of our policies, professional standards or legal obligations; and
• any attempt to conceal any of the above.

This policy is for serious concerns of this kind. Everyday work matters, personal grievances or complaints about our services are better raised through the relevant contact.

How to raise a concern

In the first instance, raise your concern with the Director, Kirsty Burnett — in person, or in writing marked private and confidential.

If your concern involves the Director, or you do not feel able to raise it with her, you can raise it externally with the Office of the Ombudsman instead.

You may also take a serious concern directly to an appropriate authority, such as the Office of the Ombudsman, at any time. The Ombudsman provides free, independent and confidential guidance to anyone considering a disclosure (see ombudsman.parliament.nz).

Please give as much detail as you can, so the concern can be properly understood and looked into. A concern raised honestly is protected even if it proves to be mistaken; a knowingly false or malicious allegation is not, and may be treated as misconduct.

Protection from retaliation

No one who raises a genuine concern under this policy will be dismissed, disadvantaged or treated less favourably for having done so. Retaliation, harassment or victimisation of someone who has spoken up — or who is believed to have done so — is itself serious wrongdoing under this policy, and will be treated accordingly.

Confidentiality

We will keep the identity of anyone who raises a concern confidential so far as the law and a fair investigation reasonably allow, and we ask everyone involved to do the same. You may raise a concern anonymously, though this can make it harder for us to look into the matter or to protect you.

How we handle a disclosure

We take every disclosure seriously. We will acknowledge your concern within five working days, and look into it promptly and fairly. Where needed, we will appoint a suitably independent person to investigate. We will keep you informed of progress and the outcome as far as we properly can, and we will act to put things right where a concern is upheld.

This policy sits alongside our Conflict of Interest and Anti-Money Laundering and Fraud policies.